Refund and Cancellation Policy

Refund and Cancellation Policy

Before processing

Contact the provider promptly if an accidental duplicate payment occurs or a paid audit has not entered processing. Approved refunds are returned through the original Stripe payment method.

After processing begins

Document processing, OCR, storage, and report generation consume resources. Refunds are not automatic after processing begins, but verified duplicate charges, provider-caused failures, or legally required refunds will be reviewed.

Subscriptions

Subscription cancellation stops future renewal according to Stripe billing settings. Partial-period refunds are not promised unless required by law or expressly approved.

Request window

Submit billing issues within 7 days with the account email, job ID, and Stripe receipt.